PRIVACY POLICY & GDPR
The legalities
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, place a booking, or use our services. We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you place a booking or contact us, we may collect personal information including your full name, home address, contact number, email address (if provided), and vehicle details such as registration, make, model, and service history where relevant.
2. How We Use Your Information
We use the information you provide to manage bookings, deliver our services, contact you regarding your appointment, maintain service records, and provide relevant updates regarding your booking or vehicle. We only collect the information necessary to deliver our services efficiently and professionally.
3. Lawful Basis for Processing
Under UK GDPR, we process your personal data on the lawful basis of contract, legitimate interest, and legal obligation. This means we process your information in order to fulfil booked services, maintain business records, and comply with any applicable legal or regulatory requirements.
4. How Your Data Is Stored
Your personal information is stored securely using appropriate technical and organisational safeguards designed to protect it from unauthorised access, misuse, disclosure, alteration, or loss. We take reasonable steps to ensure your information remains protected at all times.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. Your data will only be shared where necessary to fulfil our services, comply with legal obligations, process payments, or where required by law.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including business record keeping, legal compliance, and customer service history. When your data is no longer required, it will be securely deleted or anonymised.
7. Your Rights Under GDPR
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data where applicable, object to certain processing activities, and request restriction of processing in certain circumstances.
8. Cookies & Website Data
Our website may use essential cookies or basic analytics tools to improve user experience and monitor website performance. These do not collect sensitive personal data and are used solely to help us maintain and improve our services.
9. Contact & Complaints
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us directly. If you are not satisfied with how your data has been managed, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Policy Updates
We reserve the right to update this Privacy Policy at any time where necessary to reflect legal, operational, or service changes. Any updates will be published on this page and continued use of our services constitutes acceptance of the revised policy.
By using our website or booking our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our handling of your personal data in accordance with applicable data protection law.